Feedback lets us know whether we are getting things right or if we need to do things differently to improve our services
Feedback can come from clients, external agencies, the friends and family of the people that we are supporting, or our neighbours.
Examples of areas you might want to give feedback about:
- the quality of service that you received
- response times
- your keyworker
- cases of ill-treatment, abuse, intimidation, harassment or discrimination
- the forms we use when we support you
- anti-social behaviour
- dissatisfaction with our services.
If you have any concerns or suggestions about a particular service, please speak to the local manager of the service. They are usually in the best position to help resolve your concerns quickly.
If you prefer not to contact the service directly, or are unable to do so for some reason, please either complete this webform or email us directly.
Positive feedback
We are always pleased to receive positive feedback and compliments about the work we do and you can do this via a range of means:
Complaints procedure
We always aim to deliver excellent services, but we know that sometimes things can go wrong. We’re sorry that you have a complaint to make and it’s our priority to resolve this as quickly as possible for you.
If you are a client of our services, and would like to make a formal complaint, the following procedure applies. More details about our complaints procedure can be found in the Complaints policy (this information is also available in the Feedback and complaints leaflet).