Skip to main content
Transform Housing & Support
Repairs and maintenance
Toggle submenu
Report a repair
Response times
Decent Homes Standard
Report damp or mould
Transform Warm Homes Project – is your home being surveyed?
Health and safety
Toggle submenu
Damp, Mould and Awaab's Law
Fire safety
Carbon monoxide safety
Electrical safety
Gas safety
Asbestos safety
Water safety and Legionella
Lift safety
Building safety and inspections for buildings over 11 metres
Health and Safety Policy
Other safety guidance for clients
Information
Toggle submenu
Handbook
Resources
Client charter
Client news
Guidance for clients
Training modules
Domestic abuse – links to support, advice and information
Transform policies
Get in touch
Toggle submenu
Contact us
Give feedback
Make a complaint
Useful links
Get involved
Survey results
Search
Toggle submenu
Search
Leave this field blank
Homeless support
Main site
Pound House client handbook
Pound House client handbook
Download PDF
Attached files
Client handbook 2023 - Pound House.pdf